Sales/Order Taking

• Take orders and requests for information (as applicable.)
• Convert customer inquiries into sales.

• Process orders to include credit cards and mailed in checks and money orders.
• Aggressively follow-up on every declined credit card/bad check order. (Historically, we have been able to get approval on approximately 75 percent of these.)
• Generate shipping invoices and fulfill to the end customer (worldwide.)

Customer Service

• Handle all customer service/tech support calls.
• Issue Return Authorizations in accordance with the your Terms and Conditions.
• Process returns, issue refunds, and return product to the location of the your choice. (We also assign "return reason codes" to each return for product analysis purposes.)
• Maintain your customer and prospect databases.*
• Track media codes needed to support your marketing analysis.
• Establish continuity order programs.